Skip to main content

Shopify Ping adds support for Apple Business Chat and Apple Pay

Last year Shopify announced Shopify Ping, a free unified messaging platform for merchants to communicate directly with customers in a chat context. Today, it announced it’s adding support for Apple Business Chat to Shopify Ping.

The real benefit to this is that users can not only use Apple’s business chat product to communicate with customers, the customers can pay directly with Apple Pay right inside the chat client, reducing friction, and making it more likely the person will complete his or her purchase.

As the company wrote in a blog post announcing the new integration, this approach is likely to increase sales. “We know that customers who engage in a conversation with a brand are nearly three times as likely to complete a purchase. Live chat also creates a personal connection between a brand and the customer which builds trust and makes them more likely to come back,” the company wrote.

With Shopify Ping, merchants can manage all of the Apple Business Chat interactions together with its other chat traffic in a single place. This means that small merchants have access to the same rich set of customer interaction tools as some of the biggest merchants on the planet, enabling them to provide a more sophisticated level of service, something that has often been out of reach for smaller businesses without deep pockets.

Apple Business Chat was released last year to provide businesses with a way to use iMessage in a business context. The company has been expanding the product over the last year, and today’s announcement puts it in reach of Shopify’s vast user base.

Shopify announces free customer communication and targeting tool



from Apple – TechCrunch https://ift.tt/2Lqh8OZ
Labels:

Comments

Post a Comment

Popular posts from this blog

Thousands of cryptocurrency projects are already dead

Two sites that are actively cataloging failed crypto projects, Coinopsy and DeadCoins , have found that over a 1,000 projects have failed so far in 2018. The projects range from true abandonware to outright scams and include BRIG , a scam by two “brothers,” Jack and Jay Brig, and Titanium , a project that ended in an SEC investigation. Obviously any new set of institutions must create their own sets of rules and that is exactly what is happening in the blockchain world. But when faced with the potential for massive token fundraising, bigger problems arise. While everyone expects startups to fail, the sheer amount of cash flooding these projects is a big problem. When a startup has too much fuel too quickly the resulting conflagration ends up consuming both the company and the founders and there is little help for the investors. These conflagrations happen everywhere are a global phenomenon. Scam and dead ICOs raised $1 billion in 2017 with 297 questionable startups in the mix. The
Post a Comment
Read more

Dance launches its e-bike subscription service in Berlin

German startup Dance is launching its subscription service in its hometown Berlin. For a flat monthly fee of €79 (around $93 at today’s exchange rate), users will get a custom-designed electric bike as well as access to an on-demand repair and maintenance service. Founded by the former founders of SoundCloud and Jimdo , the company managed to raise some significant funding before launching its service. BlueYard led the startup’s seed round while HV Capital (formerly known as HV Holtzbrinck Ventures) led Dance’s €15 million Series A round, which represented $17.7 million at the time. E-bike subscription service Dance closes $17.7M Series A, led by HV Holtzbrinck Ventures The reason why Dance needed so much capital is that the company has designed its own e-bike internally. Called the Dance One, it features an aluminum frame and weighs around 22kg (48.5lb). It has a single speed and it relies on its electric motor to help you go from 0 to 25kmph. And the best part is that you
Post a Comment
Read more